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Our delivery services operate with a 2 pm cut-off time. Any orders made before 2 pm will be dispatched the same day, while those placed after 2 pm will be dispatched the following working day. If you order after 2 pm on Friday, your items will be dispatched on Monday.

During checkout, you can select between two delivery options. Opt for our Standard delivery service for your order to arrive within 2 to 3 working days. Alternatively, choose our Next Day delivery service to receive your order on the next working day, provided you place your order before the 2 pm cut-off time.

If you're ordering our larger refrigeration appliances, you will be offered a standard 2-man delivery service. Your order will arrive within 5 to 7 working days.

It's worth noting that all items, excluding spares and consumables, come with Free Standard Delivery.

Yes. Should you identify an error right after placing your order, feel free to reach out to our customer service team. We will gladly correct the address for you, provided the order hasn't been processed or dispatched.

If you miss the initial delivery attempt, our courier service will make a second attempt on the following working day and will try again up to 3 times before the item is returned to our warehouse. If this happens, kindly reach out to our customer service team, and we will assist you in resolving this.

Our delivery services only provide a doorstep delivery, so are unable to deliver to a room of choice.

If your order hasn't arrived by the anticipated delivery date and you haven't received any notification indicating a delivery attempt, kindly reach out to our customer service team. We will trace your order and ensure we get it to you as soon as possible.

If you notice any damage or faults with your item, please reach out to our customer service team for guidance on the most appropriate course of action. It could be a troubleshooting matter or a result of transit damage. Alternatively, if you're certain about returning your item, please refer to our returns page for details on the process.

Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.

You will receive an email containing your order details shortly after placing your order. If you haven't received it within 24 hours, feel free to reach out to our customer service team for confirmation that your order has been successfully placed.

Yes. You can select an address manually at checkout. As long as your billing address matches the address linked to your bank account, there won’t be any issues.

All our products come with a 2 year warranty that you can register online. Simply go to our Register Your Warranty page and complete the form.

If your order has arrived damaged please take photos of the damaged item and its original packaging, including the shipping label. Make sure to keep the packaging, and then contact our customer service team within three days of delivery. Please include your order number, a description of the damage, and the photos in your message. We'll be in touch to arrange a replacement, refund, or other suitable solutions.

If you've changed your mind about your purchase, you can return it within 31 days of the original purchase date. The item must be unused, in its original packaging, and in a resalable condition, and you'll need to provide proof of purchase. To start the return process, please contact our Customer Service team to authorize the return. You'll be responsible for the return shipping costs, and we recommend using a tracked service. Once authorized, securely package the item and send it to:

Igenix
38 Bluestem Group
Ipswich
IP3 9RR

For the full returns policy please go HERE

Please ensure returns are kept in the best possible condition and handle the item with care. While we trust you'll be satisfied with your order, if you happen to change your mind, returning the product in its original packaging makes the process much easier. Kindly inform us within 30 days of purchase if you intend to return your item.

Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.

Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.

If you have any trouble signing into your account please contact our customer service team who will assist you.

If you’ve attempted to log in but you’re seeing an error message saying you’re entering the wrong password, or you’ve simply forgotten which one is linked to your account, simply click ‘Forgot your password?’ and enter the email address you’ve used for your account and you will receive an email with instructions on how to reset your password.