Who We Are
We are Lancaster Holdings Limited; registered in England and Wales number 11089637 with our registered office at 81 Whiteladies Road, Bristol, BS8 2NT. Please see the Contact Us page for our contact information.
How We Collect Information
We may collect information which you voluntarily submit via forms, surveys or feedback forms or via interactive areas that appear on our Website from time to time.
We collect information about the usage of our Website using cookies and Google Analytics (see below).
What We Use Your Information For
We may use your information for marketing purposes (for example to send you information about our products, services and any promotions) unless you have asked us not to.
We will use your information to provide you with access to our Website and to personalise the content of this Website.
We may use your information to carry out marketing analysis and to make general improvements to our Website or the products or services we offer. We may also contact you from time to time for feedback on your use or our goods, services or Website.
With Whom We May Share Your Information
We may share your information with our group companies from time to time for administrative purposes and so they can provide you with any information, products or services you have requested.
We may allow third parties who supply services to us or who process information on our behalf (for example our online payment provider or credit reference agencies) incidental access to your information. However, we will ensure that they keep your information secure and do not use it for their own purposes.
We may share your information with another organisation which buys our company or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
Cookies are small text files that are transferred from our Website and stored on your computer’s hard drive. They enable our Website to “remember” who you are.
Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to use the Website but it may adversely affect your ability to use certain areas.
More information about cookies, including browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website at http://www.allaboutcookies.org.
Transferring Your Information Outside of Europe
As part of the services we offer to our customers we may transfer the information you provide to us to countries outside of Europe. This may happen if one of our servers or service providers is located outside of Europe. For example we currently use the services of a US based company to manage our email marketing lists and campaigns on our behalf. Countries outside of Europe may not have similar data protection laws to the UK. If we transfer your information outside of Europe in this way we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
You have the right to see any information we hold about you on payment of a statutory fee, which is currently £10.
You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.
You have the right to opt out of receiving any marketing material from us or any third party at any time.
If you follow a link from any of our websites to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.
If you have any queries about the information we hold on you, or would like to exercise your rights set out above, please contact us by email at firstname.lastname@example.org.
Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s site at http://www.ico.gov.uk.